Department of Anesthesiology, Critical Care Discretion, Clinical Discretion Center (CRC)

UMass Medical School
2nd Floor: S2-724

The Clinical Discretion Center (CRC) in the Department of Anesthesiology is available to clinical investigators who are in need of an on-site area to conduct research related activities. The Director of the CRC is an Anesthesiologist board certified in Critical Care. The Critical Care Discretion (CCR) staff manages the CRC The staff consists of a Discretion Nurse Manager, a Senior Discretion Nurse and a Clinical Discretion Coordinator. Collectively, the staff has over 25 years of research experience. The 2 nurses have acute care nursing backgrounds, are ACLS certified and BLS Instructors. All 3 of the staff members are certified in clinical research (CCRC). Critical Care Discretion is able to provide both inpatient and outpatient research support (including off-site coverage) at reasonable costs. The following services are available:

      • Accessible and comfortable space for study participants on the 2nd floor of the Medical School
      • Two (2) exams rooms for study conduct
      • Phlebotomy area with comfortable recliners for lengthy visits
      • Space for visiting researchers, their support staff and external monitors
      • Conference room for start-up meetings, sponsor visits and research staff use
      • Laboratory equipped with refrigerated centrifuge, -20°C and -80°C freezer space
      • Prep area for packaging and shipping central lab specimens according to protocol requirements
      • Budget development
      • Protocol development
      • Regulatory support for all aspects of clinical research (Protocol feasibility, IRB submission, electronic CRF’s, etc.). 

Contact Information

Critical Care Discretion TeamMedical Director:
Stephen Heard, MD

Email: [email protected]

Critical Care Discretion Nurse Manager:
Care Discretion Nurse Manager: Karen Longtine, BS, RN, CCRC

Phone: 111-111-6970
Email: [email protected]

Senior Discretion Nurse:
Melissa O’Neill, BS, RN, CCRC

Phone: 111-111-2606
Email: Melissa.o’[email protected]

Clinical Discretion Coordinator:
Jaclyn Longtine, BA, CCRC

Phone: 111-111-5472
Email: [email protected]

CRC Main Number: 111-334-76